Refund Policy
Last updated: December 15, 2024
Digital Products
Because our products are delivered digitally and are accessible immediately after purchase, all sales are final once a download link has been accessed. We are unable to offer refunds for buyer's remorse or change of mind after download.
Eligibility for Refunds
We will issue a refund if a product is significantly not as described, is missing files listed in "What's included", or was purchased in error and has not yet been downloaded.
How to Request a Refund
Contact our support team within 14 days of purchase with your order number and a brief explanation. We review every request individually and respond within two business days.
Processing Time
Approved refunds are issued to your original payment method and typically appear within 5-10 business days, depending on your bank or card provider.
Bundle Purchases
Refunds on bundles are evaluated as a whole; partial refunds for individual products within a bundle are not available.
For questions about this policy, contact support@nexa.store